TOO EXPENSIVE TO PAY SAP MAINTENANCE?
Many of my clients ask what is the point for us to pay maintenance to SAP, which is 17% of the total license value that we buy. Suppose we buy 5 professional licenses for EUR 2,000, the annual maintenance we pay is 17% * (5 * 2,000) = EUR 1700 or around 25.5 million per year. That's five if you guess yourself :).
But before I explain why we (must) pay, I explain the definition of maintenance first, because many are mistaken about the definition of maintenance. The maintenance that we pay to SAP is maintenance of SAP Business One Products as it is. So it is not maintenance to configuration or suppose CR (Change request) to a function or make a new report, not like that. The maintenance in question if there is anything about the SAP program or our database will get support from SAP world wide.
Why do we have to pay? well, business must go on, so does SAP who must hire support teams and developers who always carry out Research & Development (R & D) on walking SAP products and forward development. Now the money we pay is intended for the kitchen of SAP's R & D. So, why is it that if we join the maintenance program then we get FREE update patches until the upgrade version.
What if we don't pay? All SAP B1 customers are required to pay first year maintenance. But it is possible that they will not pay in the second and subsequent years. Well, the matter of joining or not is human rights for every customer. But if something happens, for example the database is corrupt and others related to SAP Products will not be supported other than that the customer is required to pay a fine + to pay the annual maintenance that has not been paid. It's complicated, it's even more expensive. Now what do you do ??? The point is to determine the software & maintenance software strategy wisely ^ _ ^.
But before I explain why we (must) pay, I explain the definition of maintenance first, because many are mistaken about the definition of maintenance. The maintenance that we pay to SAP is maintenance of SAP Business One Products as it is. So it is not maintenance to configuration or suppose CR (Change request) to a function or make a new report, not like that. The maintenance in question if there is anything about the SAP program or our database will get support from SAP world wide.
Why do we have to pay? well, business must go on, so does SAP who must hire support teams and developers who always carry out Research & Development (R & D) on walking SAP products and forward development. Now the money we pay is intended for the kitchen of SAP's R & D. So, why is it that if we join the maintenance program then we get FREE update patches until the upgrade version.
What if we don't pay? All SAP B1 customers are required to pay first year maintenance. But it is possible that they will not pay in the second and subsequent years. Well, the matter of joining or not is human rights for every customer. But if something happens, for example the database is corrupt and others related to SAP Products will not be supported other than that the customer is required to pay a fine + to pay the annual maintenance that has not been paid. It's complicated, it's even more expensive. Now what do you do ??? The point is to determine the software & maintenance software strategy wisely ^ _ ^.